Terms & Conditions

Foster Dealers

Solutions. That’s what we’re all about: providing solutions for your cutting and trimming needs. That’s why we’ve partnered with carefully selected dealers who can work with your shop to provide a total solution. Our partners understand our cutters and trimmers, but they also are vastly knowledgeable about inks, media, substrates, software, printers and laminating processes. They know the sign making, printing and photographic industries and the array of products needed to complete quality jobs – from start to finish. Our dealers play a vital role in helping your business grow and achieve profitability.

Foster Dealers:

  • Have a complete understanding of all our cutters and trimmers, which are on display in their showrooms and available for demo
  • Employ a team of proactive and experienced equipment sales reps ready to assist with your cutter and trimmer purchase decisions
  • Offer installation, hands-on training, repairs and maintenance of Foster products through their trained service representatives
  • Highlight Foster products, features and benefits on their websites for an online shopping alternative
  • Display Foster products at regional and national trade shows, allowing you to experience them firsthand
  • Drop ship orders regularly
  • Understand and can show the difference in value between Foster brands and imitation brands.

For the name of your local Foster dealer, call 800-523-4855 or visit our Dealer Locater.

Delivery Promise

Most products are in stock for immediate shipment through our network or reliable freight carriers – usually within 24 hours.  All orders receive a confirmation and you’ll be notified if there is a delay.  Foster ships F.O.B. Montgomeryville, PA through a national network of reliable carriers for fast service and freight savings. We take pride in taking care of how our items are shipped to eliminate any shipping damages.

Shipping Charges & Estimates

Shipping estimates are available to Foster’s authorized resellers. The amount of your shipping charge is an estimate. The shipping estimate is based upon the product’s shipping classification, weight, transit time, and total of your order. There are no additional charges for drop ship orders from Foster to the customer’s location. Additional services requested but not quoted may be invoiced separately. This includes Lift Gate, Inside Delivery, Guaranteed Delivery, Delivery Scheduling, Residential Delivery, etc.

Manufacturer’s Warranties

Our major manufacturers also stand behind the quality craftsmanship of their products, offering unprecedented warranties, installation and training opportunities.

Keencut Cutters and Trimmers:

Advanced Rotary Cutter (ARC), Evolution-E2, Excalibur 3S, 1000x & 5000, Sabre Series 2 GPC, SteelTraK, Table Edge Rotary Trimmer, Javelin Series 2, Javelin Integra, Simplex, Ultimat Futura, Ultimat Gold, Artist Plus, Flexo Futura, Flexo Plate Cutter

All Keencut products include a 5-year parts warranty (excluding blades, clamp strips, site line strips and cutting wheels) and a 20-year warranty on the bearings.

Keencut Accessories, Workbenches, Storage

Big Bench, Big Bench Xtra, Proteus Workbench, Evolution Workbench, Matboard Storage, Lift & Hold Mechanism, Heat Knife Holder, Laser-Trued Steel Tip Straight Edges, Mat Cutter Upgrade Kits

All accessories, workbenches and storage units include a 5-year parts warranty.

Rotatrim Trimmers:

DigiTech+, MonoRail, Professional, Technical, PowerTech*

All Rotatrim trimmers carry a 5-year parts warranty (excluding cutting wheels, motors and clamping strips)

*The Rotatrim PowerTech, which meets stringent ISO: 9001 manufacturing standards, carries a one-year warranty under normal use.

On-A-Roll Lifter®:

Compact, Grande, Grande Apex, Grande Plus, Grande Max, Low Profile Grande, Low Profile Grande Apex, Low Profile Grande Max, Hi-Rise, Jumbo, Low Profile, Standard Grande, Standard, Standard Plus, Spinner, Universal, Narrow Web*, Power Jumbo*

The On-A-Roll Lifter® includes a 2-year warranty on hydraulics and the media tray and a 5-year warranty on the cross bars.
*Power operated lifters carry a one-year warranty under normal use for the Battery and Electric.

HSGM Heat Knife:

The HSGM Heat Knives come with a 1-year limited warranty for manufacturer defects.

Gorilla Gripper & LegUp Panel Lift

Both Products carry a lifetime warranty against defects in materials and workmanship. The guaranteed lifting capability for the Gorilla Gripper GP is 200 pounds and the Gorilla Gripper Advantage is 100 pounds.

Econocut:

The Econocut includes a one-year limited warranty (excluding cutting wheel and clamping strip).

 

All Foster products are inspected before shipment and believed to be free from any defects in workmanship. Foster cannot be responsible for tools that show excessive wear or damage resulting from misuse, accidents or abuse.

These warranties do not cover any product that has been altered, modified or damaged, neglected, accidentally dropped or improperly used. If any of the previous occurs, the warranty shall be considered null and void.

 

30-day, no-hassle, money-back guarantee on all products:

Returns without a Return Goods Authorization number will be refused. Products that are returned in “Like New” condition can be returned within 30 days from the date it is drop-shipped from our location.

Parts:

Any parts or items missing from the shipment must be claimed within the 30 days. Please fully check the inside of the box as some parts may shake loose during shipping. Any items claimed after the 30 days could be subject to an additional charge.

Cutter Performance:

If the cutter isn’t cutting what it’s intended for, then your local Dealer and Foster Keencut will work with you to get the cutter to the performance that it should be, exchange the cutter or take back the cutter at no additional cost.

Ordered Wrong Item:

If the wrong item was ordered, Foster will take back the cutter and you will be responsible for shipping. If there are signs that the cutter, stand, stand pack, workbench or accessories has been used or missing original packaging materials, then you could be subject to a 25% restocking fee on the cost of the cutter. If any components or original packaging is missing upon the return, you will be charged for the cost of the missing parts.


Customer Service

Toll Free (USA & Canada only): 800-523-4855
Telephone: +1-267-413-6220
Fax: +1-267-413-6227
e-mail: Contact Us

Test Cutting: Another Way We Can Help

Not sure which Foster cutter or trimmer will be the best choice for your application?  Send us your sample materials.  We’ll test your material with our cutters, and provide our recommendations.  We’ll also return the materials to you so that you can see the smoothness and precision of the cuts.

Send To:

Foster
Attn: Test Cutting
204 B Progress Drive
Montgomeryville, PA 18936

Contact Us

Questions or Comments? We encourage you to contact us whenever you have an interest about our services.

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