How can I contact Foster?
Call toll free: 800-523-4855 or 267-413-6220
To e-mail us, contact us here.
P.O. Box 389
Lafayette Hill, PA 19444
What are the product warranties?
All Foster products have a one year warranty except:
• Rotatrim cutting wheels
• Casters for lifters
• Electrics and batteries
These are consumable items not covered under the one year warranty.
Our major manufacturers also stand behind the quality craftsmanship of their products, offering unprecedented warranties, installation and training opportunities.
Can I get another copy of my Instruction Manual?
Yes. Our products are shipped with a User Manual that will help you with installation, maintenance and how to use them. The Rotatrim Professional trimmer’s information is located under the base of the machine.
For a new copy of your manual or parts diagram, please visit the Download Manualsand Product Sheets page, call 800-523-4855 or e-mail us here.
Are your products in stock?
Our goal is to ship all orders usually within 24 hours. Most items are usually in stock.
At the time your order is placed, we notify the purchasing Foster Dealer of any backordered items. For orders with multiple items, we hold all orders until they can ship complete unless we are advised to ship partial quantities.
What are your hours?
Foster is open Monday–Thursday from 8:30am to 5:00pm and Friday from 8:30am to 4:00pm EST.
Our warehouse is available for shipping and receiving Monday–Friday from 9:00am to 4:00pm EST.
Does Foster sell used equipment?
Yes, please check our Inventory Clearance list for all refurbished and discontinued products. This list is updated as products are sold out and as new items are added.
What countries do you ship and sell to?
Foster distributes On-a-Roll® Lifters worldwide.
Rotatrim products are distributed into North America, South America and Central America.
Freight will be prepaid and shipped using the most efficient method. Foster is not responsible for any brokerage, customs, tariffs, or other related fees. We simply ship the product to your location and you (the customer) are responsible for any fees that are related to shipping over border lines.
Do you accept purchase orders?
Foster sells through a global network of local dealers.
Orders will only be accepted from active Foster dealers. Foster dealers know our products, but more importantly, they know you, our customers, and can meet your individual needs.
Please contact your dealer for pricing and more information.
How do I become an Authorized Dealer for Foster?
We’ve partnered with carefully selected dealers who can work with your shop to provide a total solution. Our partners understand our products but they also are vastly knowledgeable about inks, media, substrates, software, printers and laminating processes.
To find out more about how you can improve safety and ergonomics through Foster, please e-mail us: contact us here. We look forward to discussing these opportunities about partnering together.
For additional information on the new Foster Certified Dealer Training program, contact us here.
How are items shipped and when will my order deliver?
Orders ship F.O.B. Fredericksburg, VA.
Freight will be prepaid and shipped using the most efficient method. Foster uses a variety of shipping methods to assist with keeping the order at the lowest cost. When products shipping weights exceeds 150 pounds and or over 100’L; products will be shipped by truck LTL. If a lift gate is required, special handling or going to a residential address, additional charges apply. Let us know at the time of the shipment to avoid any additional charges.
Most products are in stock for immediate shipment through our network of reliable freight carriers – usually within 24 hours. All orders receive a confirmation and you’ll be notified if there is a delay. We take pride in taking care of how our items are shipped to eliminate any shipping damages.
What equipment requires a skid?
When product shipping weights exceeds 150 pounds and or over 100”L, products will be shipped by truck LTL.
Anything that is not packed inside a wood shipping crate or if there is multiple pieces on the shipment will require a skid. If a lift gate is required, special handling or going to a residential address, additional charges apply. Let us know at the time of the shipment to avoid any additional charges.
How much does shipping cost?
Shipping estimates are available to Foster’s authorized resellers. The amount of your shipping charge is an estimate. The shipping estimate is based upon the product’s shipping classification, weight, transit time, and total of your order.
Your order will be reviewed by Foster’s customer service representatives before payment is finalized. This is for accuracy of your order, inventory and adjustments to shipping charges. There are no additional charges for drop ship orders from Foster to your customer’s location. Additional services requested but not quoted may be invoiced separately. This includes Lift Gate, Inside Delivery, Guaranteed Delivery, Delivery Scheduling, Residential Delivery, etc.
Is there a minimum order requirement?
There are no minimum order requirements.
What if I need to return an order?
Returns without a Return Goods Authorization number will be refused.
Products that are returned in “Like New” condition can be returned within 30 days from the date it is drop-shipped from our location.
Parts:
Any parts or items missing from the shipment must be claimed within the 30 days. Please fully check the inside of the box as some parts may shake loose during shipping. Any items claimed after the 30 days could be subject to an additional charge.
Ordered Wrong Item:
If the wrong item was ordered, Foster will take back the product and you will be responsible for shipping. If there are signs that the product has been used or missing original packaging materials, then you could be subject to a 25% restocking fee on the cost of the cutter. If any components or original packaging is missing upon the return, you will be charged for the cost of the missing parts.
My shipment arrived damaged or missing parts?
In case of product shortage or damage, notify the delivering carrier and your Foster Dealer to file a claim promptly.
Please verify that you received the correct piece count that is stated on the Bill Of Lading to ensure that you have received all components. If your delivery is not properly received as damaged or with a quantity shortage, Foster cannot guarantee a replacement. We will try to work with you and the shipping carrier to replace those missing pieces.
Does Foster offer replacement parts or repair older equipment?
Replacement part diagrams are available on the Download Manualsand Product Sheets page, call 800-523-4855 or e-mail us here.
Parts that are under warranty with qualifying Serial Numbers will be shipped at no charge.
For products requiring repairs, it is recommended to contact your local Foster Dealer or call Foster for additional assistance.
What products have Serial Numbers and where can I find that number?
Foster’s products that include serial numbers are: Rotatrim PowerTech, On-A-Roll® Lifters.
Rotatrim PowerTech has a silver plate behind the motor housing.
On-a-Roll® Lifters have a silver plate on the machine located behind the roll tray.